Shipping & Returns
We are pleased to offer free shipping on all purchases. We use Hongkong Post's Air Registered Mail. Estimated shipping speeds for customers in the US, Canada, the UK, Australia, and New Zealand are shown below. For all other customers, you can get an estimate at Hongkong Post's website.
|United States||7-16 business days|
|Canada||10-17 business days|
|United Kingdom||10-11 business days|
|Australia||9-14 business days|
|New Zealand||10-14 business days|
During busy sales periods, please allow an additional 2-5 days for orders to be processed. If you need expedited shipping, please contact us at firstname.lastname@example.org.
Please note additionally that for any customers outside of Hong Kong, you may be charged customs taxes or duties, and there may be customs delays, for both of which we are not responsible.
We will accept returns only if the items are returned to us within 30 days of receipt, in their original condition and packaging, and with a receipt or proof of purchase. If a return is approved, a credit will be applied to the original method of payment.
While we offer free shipping on orders, we unfortunately cannot offer free shipping for returns. If you refuse a package, we will refund the amount of the original purchase minus the shipping fee, provided we receive the package. Please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item, and cannot issue a refund if we do not receive said item.
To initiate a return, please contact us at email@example.com.